jili29 Privacy Policy

When you register an account on jili29, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, process transactions in Philippine pesos, and comply with applicable Philippine regulations governing online gaming platforms. We also collect information automatically when you use the platform, such as your device type, browser version, IP address, session duration, and the pages or games you interact with during each visit. This technical data helps us maintain platform stability, detect unusual activity, and improve the overall experience for players across the Philippines. If you contact our support team, we may also retain records of that communication, including the nature of your query and any resolution provided. We do not collect sensitive personal information such as government-issued ID numbers unless specifically required for identity verification under applicable law, and in those cases the data is handled with additional safeguards. All data collection on jili29 is limited to what is genuinely necessary for the purposes described in this policy.

The personal data we collect is used primarily to operate and maintain your jili29 account, process deposits and withdrawals in Philippine pesos, and ensure that your gaming activity complies with our Terms and Conditions. We use your contact details to send account-related communications such as transaction confirmations, security alerts, and updates to platform policies — these are not optional marketing messages, but essential service notifications. Technical and behavioural data collected during your sessions is used to monitor platform performance, identify and resolve technical issues, and protect the integrity of games and betting markets. Where you have opted in to receive promotional communications, we may use your contact information to inform you about relevant offers, bonuses, or VIP programme updates; you can withdraw this consent at any time through your account settings. We may also use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify any individual player. jili29 does not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. All processing of your data is carried out on a lawful basis as defined under the Philippine Data Privacy Act of 2012 and its implementing rules.

jili29 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes — this is an absolute commitment, not a qualified one. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these parties are contractually bound to handle your data only as instructed by us and in accordance with applicable Philippine data protection law. In certain circumstances, we may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are under a legal obligation to do so. If jili29 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under terms that maintain the same level of protection described in this policy. We will notify you of any such transfer through a notice on the platform or via your registered contact details. We do not transfer your personal data to recipients outside the Philippines unless adequate data protection safeguards are in place and the transfer is permitted under applicable law. Any third party that receives your data from us is prohibited from using it for any purpose beyond what is strictly necessary to provide the service for which they were engaged.

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view your information. Your account is protected by password authentication, and we strongly encourage you to use a unique, strong password and to avoid sharing your login credentials with anyone. jili29 will never ask for your password through email, chat, or any other channel — any such request should be treated as fraudulent and reported to us immediately. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable law, regulatory obligations, or legitimate business purposes such as dispute resolution. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule. In the event of a data security incident that affects your personal information, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. If you have concerns about the security of your account, you can review your recent login activity and active sessions through your account dashboard at any time.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data that jili29 holds about you, and we are committed to making it straightforward for you to exercise those rights. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You have the right to access a copy of the personal data we hold about you by submitting a request through your account support channel, and we will respond within the timeframe required by law. You have the right to correct any inaccurate or incomplete personal data associated with your account, and you can update most information directly through your account settings. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal or regulatory obligations that require us to retain it. You also have the right to object to certain types of processing, including direct marketing communications, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us through the support channel available after logging in to your jili29 account.

jili29 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how players interact with different parts of the site. Essential cookies are necessary for the platform to operate and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account. Functional cookies remember your settings and preferences, such as your preferred language or display options, so you do not need to reconfigure them on every visit. Analytical cookies collect anonymised data about how the platform is used, which helps us identify areas for improvement and optimise the experience for players across the Philippines. We do not use third-party advertising cookies or allow external advertising networks to place tracking technologies on the jili29 platform. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect the functionality of your account. By continuing to use jili29 after being informed of our cookie practices, you consent to the use of cookies as described in this section.

jili29 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through a notice displayed upon login or via the contact details associated with your account, giving you the opportunity to review the updated policy before it takes effect. The date at the top of this page indicates when the policy was last reviewed, and we recommend checking it periodically so you are always aware of how your data is being handled. Continued use of the platform after the effective date of any updated policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and request account closure before the changes take effect. For any questions about this Privacy Policy or how your data is handled, the FAQ page covers common queries, and our support team is available through your account dashboard. This policy applies to all players accessing jili29 from the Philippines and governs all personal data collected through the platform, including via mobile browser access.